Allston: 617-782-7777 | North End: 617-262-4300 | info@orchardshop.com

Orchard

We aim to have some of the most fair shipping rates possible, and we are taking every step necessary to make sure that your order is delivered to you as soon as we possibly can.
  • Most orders received on business days before 12pm EST will usually ship that same day, but it could take up to 48 hours for orders to ship.   Once packed up, many orders within the northeast typically show up within a day or two with standard shipping rates. 
  • To check shipping cost fill out a billing address and choose the service / speed of delivery and the computer will calculate shipping.
  • Your credit card or payment method will not be charged until we ship and must be verified before we can ship 
  • Po Boxes:  You must choose USPS to deliver to a Po Box.  Ups Cannot deliver to PO boxes.   
  • Shipping varies according to weight of product. Each product has a weight value that shopify uses to calculate the delivery charge.  Skateboards ship by dimensional weight.
  • We are still learning the ropes of online shipping, and if the shipping charge varies greatly from your cost we may contact you about a possible refund or additional charge.  Thanks for bearing with us, and please order in confidence!

INTERNATIONAL CUSTOMERS :

International shipping can be pretty complicated with the limited amount of tracking options and customs rules.  Our goal is to provide as many possible shipping options for our customers' convenience, and offer options for all budgets and needs. 

 

DHL is our suggested method for international shipping because of it's speed and reliability.  WE ALSO GET A MAJOR DISCOUNT THAT WE PASS ON TO OUR CUSTOMERS!

 

USPS first-class mail (the cheapest international option) does not include any kind of tracking information and cannot be guaranteed.  USPS Priority Mail provides tracking information only up to your country's customs offices.  We cannot be held responsible if an order gets lost after it leaves the US.

 

Additional signature confirmation services can be added on to Priority Mail International rates for an additional fee around $10-15.  Please include your tracking information requests in the notes at checkout, and we will follow up to process the additional fee.

 

If you would like to be able to track your package to your doorstep without any additional steps, please select USPS Global Express or any DHL or UPS service.

 

DHL and UPS ship skateboards by Dimensional Weight.  This means that shipping rate is set by the size of the box, rather than the physical weight.  For the most part, the international shipping rate for 1 board will be just about the same cost as shipping 2 or 3 boards at once. 

It definitely pays off to stock up and save!

 

We would be glad to put together a custom shipping quote that suits your product and shipping needs, and many times we can find ways to get you a better rate than is listed at checkout.  Please email us at support@orchardshop.com with any online shopping questions.